When you contact us or request a service, we collect information you provide directly, such as your name, phone number, email address, and the address where the work will be done. If you call us, we may keep a record of that conversation.
We also collect some information automatically when you visit our website, like your IP address, browser type, and pages you view. This helps us understand how people use our site so we can improve it.
We use your information to respond to your inquiries, schedule appointments, provide chimney repair services, and send you updates about your project. We may also use it to send you occasional service reminders or promotional offers if you have opted in.
We do not sell your personal information. We use it only to serve you better and to run our business.
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
We use third-party tools like Google Analytics to track website traffic and usage patterns. These tools collect anonymous data and help us see which pages are most helpful to visitors.
We may also use third-party services for scheduling, email communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
We share your information only when necessary to provide services, such as with subcontractors or suppliers who help us complete your chimney repair. We require them to keep your information confidential.
We may also disclose information if required by law or to protect the rights and safety of Halewood Point, our customers, or others.
We keep your personal information for as long as needed to provide services and comply with legal obligations. When it is no longer needed, we securely delete or anonymize it.
If you have an account with us, you can request deletion of your data by contacting us using the information below.
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing, and request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details below. We will respond promptly and in accordance with applicable laws.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes means you accept the updated policy.